Diefendorff has a 60-day return policy. In addition, we offer a two-year warranty on our watches from the date of purchase.
Our warranty covers manufacturing defects within the first two (2) calendar years from the date printed on the receipt, but does not cover:
You must have the original receipt in order to send in your watch for evaluation. Please note, we're very reasonable to deal with, but the evaluation and decision of our authorized service centers are considered final.
Our return policy lasts 60 calendar days. If 60 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must meet the following criteria:
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We’ll handle that.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, you should mail your product to: Diefendorff, Inc. 81 Prospect Street, Brooklyn New York, US 11201. Shipping costs are not refundable - but keep in mind that qualified purchases shipped in the United States include free shipping. So basically unless you paid for expedited shipping, don't worry. Contact us to get a return label.
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